(And actually, since I've had a couple of these stupid reversals from criminal companies by Discover card, I'm going to stop using it as my primary credit card. I'm guessing the credit card companies have bribed Congress to allow them to change the dispute rules in the last few years. I seem to remember that once upon a time you could dispute a charge successfully if a company failed to deliver on their promises. Apparently, that is no longer a thing. Now it seems all they have to do is show that you authorized the charge, regardless of whether they held up their end of the bargain.)
Anyway, I was pretty angry and I did a bunch more research about this company and I want to post more info about the many URLs this company has so that if potential buyers are clever enough to do a google search on them, they may find my post.
If you have already been scammed by this company, you have my apologies. I know how it feels. I spoke to my friend who is a commercial attorney, about filing a class action suit. She suggested that I should file a complaint with the Federal Trade Commission (FTC) under the Online Shopping category. Hopefully, if enough of us complain, they'll pursue action against this group.
In doing further research, I have found this nursery has been shipping dead plants since at least late-2009. I think their main name is Tennessee Wholesale Nursery, but they’ve started a number of newer websites. By comparing addresses and phone numbers, this is the list of URLs I found that I believe are related to this company:
- Wholesale Nursery Co and Wholesale Nursery on Facebook The business name I ordered from. Now there appears to be an affiliation with TN Nursery indicated at the site, but that was not there when I ordered earlier this year.
- The Tree Nursery (formerly TN Tree Nursery)
- Garden Delights Online Plant Nursery and Garden Delights Plant Nursery on Facebook
- Plant America Nursery and on Facebook
- Online Plant Nursery
- Perennial Nursery Co.
- Buy Landscaping Plants and on Facebook
- Native Wildflowers Nursery and on Facebook
- Garden Plants Nursery and Garden Plants Nursery on Facebook
- Online Nursery Co They've removed this website, and you get a blank page.
- Wetland Supplies No longer selling plants at this website
- Quick Growing Trees They've removed this website, and you get a blank page.
- TN Garden Center
- High Country Nursery This appears to be another old url that now forwards to their current website.
- Indian Camp Nursery (This is a name of a nursery tied to one of their addresses.)
- Indian River Nursery (This is a name tied to their address referenced at Wisconsin’s Department of Natural Resources website)
- Philip Sons Nursery (This appears to be a defunct name that was referenced on one of the review sites)
- DNT Tree Farm (also dba DNT Nursery) (Another old name from a review website)
They seem to be operating out of a number of addresses:
- 884 Main Street, Altamont, TN 37301 (the return address on my order)
- HCR 77 Box B-1, Altamont, Tennessee 37301
- 12845 State Rt 108, Altamont Tn 37301
“We Ship Our Plants Safely. Shipping out plants as safe as possible is our top priority. As soon as we receive your order, we dig your order the day before it’s shipped out. After we get your order, we go out and dig up your order, and send them to the shipping warehouse. At the shipping warehouse, we dip the roots in a moisture gel called Terra Sorb and line the roots with peat moss. Warmer months do have alternative shipping packing methods.
“What is Terra-Sorb? Terra-Sorb is a co-polymer gel that increases the water holding capacity of the soil. This exceptionally absorbent potassium based gel can absorb up to 200 times its weight in water while also releasing slowly to any surrounding plants. By slowly watering the roots and avoiding dry soil, Terra-Sorb helps your plants arrive healthy and happy.”
|The package of 25 bareroot blueberry plants.|
Note the ripped packaging. It was dry inside.
|This is what they show for Bareroot ferns.|
Look at the size of that root ball!
It's at least 7".
Bareroot ferns delivered.
This is what I actually received. Reminder, this was supposed to be 100 bareroot ferns. They fit in about half the space of a gallon ziplock bag. They were dry with no sign of life.
There are literally hundreds of complaints online for this company extending back to late-2009. They’ve apparently been cheating customers for so long that they obviously seem to think they can get away with it with impunity.
So, for your information, here are some websites with reviews on this company:
Better Business Bureau:
They’ve accumulated more than 125 customer reviews and complaints; some of them are quite detailed and I would recommend you take a look. Also, according to BBB’s website, TN Nursery received an F rating. They also include the message: “On November 5, 2012, the BBB received an email from Tammy Sons, Vice President of Tennessee Wholesale Nursery, stating "please do not send us anymore of your complaints." BBB contacted Ms. Sons and explained, the BBB will continue to send consumer complaints to them in hopes that they will respond.”
Dave’s Garden, Garden Watchdog:
This site had to shut down the comments because the nursery was having people file fraudulent reviews in order to dilute the bad ratings received from legitimate negative reviews. I suspect the garden website was also worried about getting sued by the company who sounds like they’re very litigious. There were 26 negative reviews on this site before they shut it down.
I would encourage you to check out the review from the customer that TN Nursery actually sued her because she left a negative review.
The Real Yellow Pages:
It looks like they even resort to harassment of customers who leave bad reviews:
“They sent the wrong item to me. There is no way 10 square feet of moss can fit in a 1 square foot box so I refused it. They refuse of give a refund, offered store credit which I did not want, only to retract the offer for store credit later in the conversation. They hang up on me when I try to call to resolve my issues with the owner. They apparently don't do refunds, only store credit. Be aware of the fine print on their website before making any purchases.Yelp: There are 21 negative reviews, some of them quite detailed. They told a number of customers that they don’t do refunds for any reason.
They then called my employer to try to threaten me professionally for a dispute with a personal transaction, taking this to a completely different level. Their exact words are "... and we will get your measley paycheck too." (I like to imagine them saying this while hunched over while rubbing their hands, in some supervillian-type lair). They are also saying that I am slandering them by typing this honest review and will come after me for that. These people are frightening to do business with.
This is a review of TN Nursery followed by tons of comments where people add their negative experience with the company. I was boggled to read that they actually told a customer that he couldn’t cancel his order, even if it was late:
“I sent emails to their "contact us" - never any replies. Finally after 30 days I cancelled the order - then they replied that my order would ship in 10 days. Too late, I cancelled - they then told me that I couldn't cancel and that they would just bill my credit card. They flat out told me that they could just bill my credit card and that they would get their money and I could dispute with credit card company and then they hung up. I've never in my life experienced a scam of a company like this.”Complaints Board: This one was also followed by comments from folks adding their bad experiences with the company.
Rip Off Report under a number of their company names
Tennessee Tree Nursery
The Tree Nursery
The Tree Nursery
If folks find any more company names or URLs, leave a comment and I'll update this post with the information. I suppose I am lucky I only lost $200 to this company, some folks lost a lot more. But, given our financial situation, it isn't really an amount I want to lose without any response. And, since I'm feeling feisty, I'm going to send a letter to their congressional representatives. I doubt it will do a bit of good, but it will help me feel like I've done everything I can.